Booking and Savings
Q: Do I have to pay for all my pre-booked services in one lump sum?
A: No, you pay for each appointment at the time of the visit. If an appointment is skipped, the next appointment will no longer count as being part of the program.
Q: What if I can’t make my pre-booked appointments?
A: We understand that schedules can change. We can rebook as needed, but all vaccine visits must be attended to continue being part of the program and proceed to the pet’s spay/neuter procedure.
Q: Can I still be part of the program if my pet’s spay/neuter is recommended later than the 6-18 month window?
A: Yes, as long as the spay/neuter is scheduled at the recommended time.
Q: What if an appointment can’t be rescheduled in the necessary timeframe for the vaccine?
A: In the event that our hospital is unable to book you in at our location, we will schedule you in at one of our sister practices (if possible)
Joining the Program
Q: What are the upfront costs to join the program?
A: There is no upfront payment, no enrollment fee, and no contract to sign.
Q: What if my puppy/kitten already has the services offered in the first visit? Can I still join the program?
A: Yes. You’re still eligible and can jump in starting with the 12-week visit instead of the 8-week one.
Q: I’m already a client – can I take advantage of this program for my puppy/kitten?
A: Yes, this program is available to both new and existing clients.
Recommended Services
Q: Why do you recommend 3 vaccine appointments over the first 4 months?
A: For both puppies and kittens, recommended vaccinations are administered at 8, 12, and 16 weeks of age. Puppies and kittens require booster vaccines to develop long-lasting immunity as they grow, ensuring protection into adulthood.
Q: Do I need to schedule my pet’s vaccinations exactly at 8, 12, and 16 weeks of age?
A: While this timeline is recommended for optimal immunity, as long as vaccines are given approximately every 4 weeks, your pet will still receive the necessary protection.